Privacy Policy

Effective Date: 6/11/2025
Last Updated: 6/11/2025

Innovative IT Solutions and Support is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including Internet services, SMS messaging, and security systems.

We may collect the following types of information:

• Personal Information: Name, address, email, phone number, and payment details.
• Service Data: IP addresses, device identifiers, usage logs, and network diagnostics.
• SMS Data: Mobile numbers, opt-in/opt-out records, message content, and delivery status.
• Security System Data: Video/audio recordings, sensor data, and system logs.

We use your information to:

• Provide and maintain our ISP, SMS, and security services.
• Communicate with you via SMS (with your consent).
• Monitor and improve service quality and security.
• Comply with legal obligations and carrier regulations.

We comply with The Campaign Registry (TCR) and TCPA regulations. By opting in to receive SMS messages, you agree to:

• Receive messages related to your account, services, or promotions.
• Message frequency may vary.
• Standard message and data rates may apply.
• SMS consent and phone numbers collected for SMS purposes will not be shared with third parties or affiliate companies.

You can opt out at any time by replying STOP. For help, reply HELP or contact us at help@innovativeitss.com.

We only send SMS messages to users who have explicitly opted in. Consent is recorded and stored securely. You are not required to consent to SMS messaging as a condition of purchasing our services.

We do not sell your personal information. We may share data with trusted third-party providers only as necessary to deliver our services. All data is encrypted and stored securely.

Security system data (e.g., video footage, alarm logs) is collected solely for the purpose of protecting your property and ensuring system functionality. Access is restricted to authorized personnel.

You have the right to:

• Access and update your personal information.
• Request deletion of your data (subject to legal and service obligations).
• Opt out of marketing communications.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

If you have any questions or concerns about this policy, please contact us at:

Innovative IT Solutions and Support, Inc
PO Box 1204
Pine Valley Ca, 92067
info@innovativeitss.com
(858) 926-7988